By Performance Research Associates
Taking the original place of seeing issues from the customer's point of view, this number of enjoyable and enlightening workouts teaches customer support managers and staff invaluable how you can support their agencies supply world-class carrier, and is helping them create an motion plan for development. Written within the comparable available and funny type that made Delivering Knock Your Socks Off Service so well known, this better half consultant covers such themes as:
- how one can say no
- empathy vs. sympathy
- carrier restoration
- e mail
- cellphone abilities
- buyers from hell
- profitable phrases and soothing words
- looking forward to purchaser wishes
- construction reliability
- patron suggestions
- protecting a pressure log
- and extra
those easy yet powerful actions take purely mins, yet carry really strong, lasting effects.
Read or Download 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) PDF
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Additional info for 101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series)
101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates