New PDF release: 101 Activities for Delivering Knock Your Socks Off Service

By Performance Research Associates

ISBN-10: 0814414443

ISBN-13: 9780814414446

present day shoppers are difficult carrier that's swifter, higher, and extra customized than ever earlier than. How can businesses make sure that they're ready to satisfy that problem? the newest addition to the best-selling Knock Your Socks Off Service(R) sequence, 101 actions for providing Knock Your Socks Off Service presents readers with the sensible instruments and cost-efficient education required to assist meet their clients' wishes.

Taking the original place of seeing issues from the customer's point of view, this number of enjoyable and enlightening workouts teaches customer support managers and staff invaluable how you can support their agencies supply world-class carrier, and is helping them create an motion plan for development. Written within the comparable available and funny type that made Delivering Knock Your Socks Off Service so well known, this better half consultant covers such themes as:

- how one can say no

- empathy vs. sympathy

- carrier restoration

- listening

- e mail

- cellphone abilities

- buyers from hell

- profitable phrases and soothing words

- looking forward to purchaser wishes

- construction reliability

- patron suggestions

- protecting a pressure log

- and extra

those easy yet powerful actions take purely mins, yet carry really strong, lasting effects.

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101 Activities for Delivering Knock Your Socks Off Service (Knock Your Socks Off Series) by Performance Research Associates


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