Banche e assicurazioni alla prova del Mystery Shopper. by Roberto Petrone PDF

By Roberto Petrone

ISBN-10: 8891709069

ISBN-13: 9788891709066

Questo quantity vuole aiutare i consulenti di banca e assicurazioni a utilizzare con efficacia e professionalità il confronto con il cliente, attuale o potenziale, con particolare riferimento all’utilizzo del telefono dall’agenzia, dal name heart “interno-esterno” o dal servizio clienti.

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Banche e assicurazioni alla prova del Mystery Shopper. Viaggio a 360° alla ricerca del servizio di qualità nella risposta telefonica: Viaggio a 360° alla ... nella risposta telefonica (Italian Edition) by Roberto Petrone


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